All packages are shipped from our Florida location. We make every effort to ship your order to you as soon as possible, but ask that you please allow up to 10 business days for order processing and preparation! During times of higher than usual order volumes (certain sales, holidays, etc.), it may take longer for your order to ship.
Once your order has shipped, you will receive a confirmation email with tracking information!
*A few products ship directly from the manufacturer and may take an additional 1-2 weeks to arrive. This will be stated in the product description. These products are not eligible for gift wrapping.
*We cannot guarantee delivery by a specific date, so please take this into consideration if purchasing for a specific occasion or event.
Shipping Rates:
Shipping fees for packages delivered to the 48 contiguous U.S. states is $4.99 for orders below $35, and free for orders of $35 or more.
Shipping fees for all other locations are $19.99 for orders below $125, and free for orders of $125 or more. International customers assume responsibility for any duties/taxes that may be incurred from customs.
We accept returns of any unworn items up to 30 days from the date of delivery! To initiate a return simply send an email to hello@shoplulagrey.com with your name, order information, and details.
Extended Holiday Returns - in addition to our 30 day return window, we will accept returns on any unworn items purchased in November for store credit through January 10, 2020!
You can read our full Returns, Refunds, & Exchange Policy here.
