About Us
Lula Grey is a small, family-owned business committed to offering cute, quality, and affordable styles for mamas and their little ones! Our collections feature a mix of our original, handmade styles and hand-picked, cute and quality pieces!
It is important to us that you love your order! If you're not 100% satisfied with any item in your order, you may return the product within 30 days of the date of delivery for a full refund. Just make sure that it's unworn, unwashed, and in its original packaging! See our full return policy here.
As a small business owner, I absolutely love getting to know our customers! Connect with us on Instagram (@lulagrey) and share photos of your little ones to be featured on our page!
If you have any questions about your order or just want to say hi, the best way to reach us is via email at hello@shoplulagrey.com!
Shipping
Packages are shipped from Florida via USPS! *A few products ship directly from the supplier and will have a note in the product description if that is the case!
We offer free U.S shipping on all orders of $35 or more!
Most orders are delivered within 2-3 weeks! Some of our items ship more quickly, and others may take an extra 1-2 weeks (if this applies, it will be noted in the product description as well). If you have a question about a specific product or order, please feel free to send us a message at hello@shoplulagrey.com for more info!
You will receive a tracking number for each package in your order once it becomes available. Packages can be tracked with USPS here.
In an effort to get your items to you as soon as possible, products in your order may ship separately. You will receive a tracking number for each package in your order as soon as it becomes available. Please reach out to us at hello@shoplulagrey.com if you are missing any items or have any other questions about your order!
General
If you need to make a change to your order, please contact us as soon as possible! We will do our best to modify your order when possible but we can not guarantee that changes will be made. Please carefully review your order for accuracy and completeness prior to submitting it.
Discount codes can be entered at checkout page in the box that says "Enter gift card or discount code." On desktop, this box is located on the right side of the page below your order summary. On mobile, there will be a drop down box at the very top of the page. Click the drop down arrow to reveal the box and enter your discount code.
If your discount code isn't working, please verify that the code is not expired, all requirements, such as a minimum cart value, are met, and that the products in your cart are eligible for the discount.
Some discounts and offers are not able to be combined. If this is the case, you will be given an option to chose either the discount code or the other offer.
If none of the above applies and your discount still isn't working, please send us an email at hello@shoplulagrey.com and we can help!
Payments & Security
Your payment information is processed securely and never saved or stored. You can feel safe knowing that all payments are securely processed to ensure that your information is protected. Lula Grey meets the highest security standards (Level 1 PCI DSS compliant) set by the Payment Card Industry Data Security Standard (PCI DSS).
We offer several secure payment options so you can choose your preferred method of payment. We accept all major credit and debit cards, as well as PayPal, Apple Pay, Google Pay, and Shopify Payments. We also accept Afterpay and Klarna to offer installment plans allowing a purchase to be paid for in four equal payments, due every 2 weeks.
Installments by Afterpay allows retailers to offer installment plans for online shoppers, allowing a purchase to be paid for in four equal installments, due every 2 weeks.
Simply choose Installments by Afterpay as your payment method at checkout. First-time shoppers provide payment details as usual, returning shoppers simply log in to make their purchase. It’s that easy!
At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically take the money from your debit or credit card every 2 weeks. Learn more about Afterpay here.
Policies & ToS
View our full Terms of Service here.
View our full Privacy Policy here.
It is important to us that you love the products you've purchased! If you're not 100% satisfied with a product, you may return the product within 30 days of the date of delivery for a full refund.
Shipping fees are non-refundable and the buyer will be responsible for return shipping fees. Lula Grey is not responsible for untraceable or lost return shipments. We recommend using a delivery service with tracking to protect your return.
We recommend trying on all items in your order before washing to ensure they fit. We cannot accept returns or provide a refund after items have been washed. Damaged items must be reported within 3 days of delivery.
An item may be returned if it is sent back:
- unworn
- unwashed
- with original packaging
- free of stains, odors, animal hair, and damage
Due to safety and sanitary concerns, several types of goods are exempt from being returned: cloth diapers, cloth diaper inserts, cloth diaper storage bag (wet bag), pacifiers, pacifier clips, teethers, and other items of a similar nature. Certain sale and promotional items may be ineligible for return if notice is included in the original product listing.
To initiate a return: send an email to hello@shoplulagrey.com with your name and order number. Only items that comply with the return policy outlined above will be eligible for a refund. Once the returned item is received, a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment as soon as possible. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
View our full Refund Policy here.